Terms of Service

By accessing and using the Profound World IT Solutions website and/or engaging our services, you ("Client") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

Profound World IT Solutions (Pty) Ltd ("we", "us", "our") reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any modified Terms.

2.1 Service Description

We provide comprehensive IT services including but not limited to:

• Infrastructure & Hardware Management
• Software Development
• Cybersecurity & Compliance
• Cloud Solutions
• Network & Connectivity
• Digital Presence
• AI & Automation
• IT Consulting

2.2 Service Level Agreement

We strive to maintain 99.9% uptime for our services, excluding scheduled maintenance and circumstances beyond our reasonable control (including load shedding, natural disasters, and third-party service failures).

As a Client, you agree to:

• Provide accurate and complete information required for service delivery
• Maintain the security of your access credentials
• Comply with all applicable laws and regulations
• Not use our services for illegal or unauthorized purposes
• Cooperate with our team during service implementation and support
• Provide necessary access to systems and information as required
• Report any issues or concerns promptly

4.1 Fees and Payment

Service fees are as specified in your service agreement or quote. Payment terms are typically 30 days from invoice date, unless otherwise agreed in writing.

4.2 Late Payment

Late payments may incur interest at the prime rate plus 5% per annum. We reserve the right to suspend services for accounts with overdue payments.

4.3 Price Adjustments

We may adjust our prices with 30 days' written notice. Price adjustments will not apply to existing projects under signed agreements.

Both parties agree to maintain the confidentiality of all proprietary and confidential information shared during the course of our business relationship. This includes but is not limited to:

• Business information and strategies
• Technical information and systems
• Client data and customer information
• Financial information
• Trade secrets and intellectual property

6.1 Our Intellectual Property

We retain all rights, title, and interest in our pre-existing intellectual property, including software, methodologies, and documentation. You are granted a non-exclusive, non-transferable license to use our intellectual property as part of the services provided.

6.2 Client Intellectual Property

You retain all rights to your pre-existing intellectual property. Any custom deliverables developed specifically for you under a signed agreement shall become your property upon full payment, subject to our licensing rights for underlying technologies.

To the fullest extent permitted by law, our total liability for any claims arising from or related to our services shall not exceed the total fees paid by you for the services giving rise to the claim in the preceding 12 months.

We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

8.1 Termination by Client

You may terminate our services with 30 days' written notice. You will be responsible for all fees accrued up to the effective termination date.

8.2 Termination by Us

We may terminate services with 30 days' written notice, or immediately in cases of:

• Material breach of these Terms
• Non-payment of fees
• Illegal use of our services
• Providing false or misleading information

8.3 Post-Termination

Upon termination, we will provide reasonable assistance in transitioning your services and return or securely destroy your data, subject to payment of all outstanding fees.

Any disputes arising from these Terms or our services shall be resolved through good faith negotiations. If disputes cannot be resolved within 30 days, they shall be referred to mediation before proceeding to litigation.

These Terms shall be governed by and construed in accordance with the laws of South Africa. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Gauteng Province, South Africa.

• Force Majeure: We are not liable for failures due to circumstances beyond our reasonable control
• Entire Agreement: These Terms constitute the entire agreement between us and you
• Severability: If any provision is invalid, the remaining provisions remain in effect
• Waiver: Failure to enforce any provision does not constitute a waiver
• Assignment: You may not assign your rights without our written consent
• Notices: All notices shall be in writing and sent to the addresses specified below

For questions about these Terms of Service, please contact us: